Common issues and solutions - bank transactions

If you have entered an incorrect date or amount on a purchase/withdrawal/deposit, you can make changes by following the steps below.

1. Go to Cash and bank.
2. Choose the incorrect transaction.
3. Select Unmatch.

The program will then automatically enter a correcting journal entry and balance your bookkeeping for you.

4. Select Edit bank transaction.
5. Enter the correct information and select Save.

If you have entered a bank transaction on the wrong account, for example the cash account when you intended to use the operating account, follow the steps below.

1. Go to Cash and bank.
2. Choose the incorrect transaction.
3. Select Unmatch.
4. Delete the transaction by clicking the Delete icon to the right.
5. Create a new transaction with the correct account.

If you have posted a transaction with the incorrect account or amount as Purchase with receipt, Other withdrawal or Deposit to the ledger, and the transaction lies within an unlocked period, it can be fixed by following the steps below.

1. Go to Accounting - Journal Entries.
2. Select the incorrect journal entry.
3. Choose Open.
4. Correct the account directly in the entry.

If you have posted a transaction with the incorrect account as Purchase with receipt, Other withdrawal or Deposit to the ledger, and the transaction lies within a locked period, it can be fixed by following the steps below.

1. Go to Accounting - Journal Entries.
2. Select the incorrect journal entry.
3. Select Edit.
4. Select Actions - Create a correcting entry.
5. Correct the information.
6. Select Post to ledger.

If you want to match a bank transaction with a total sum for several transactions, you match the bank transaction as usual under Cash and Bank. Select the first accounting transaction, for example, a sales invoice payment. There is now a remaining amount left to reconcile, and to match this sum, select Add another..., and choose a new transaction to match the sum against.

If you want to match several bank transactions against one purchase/withdrawal, you can select multiple transactions using the checkboxes in Cash and bank to match all at the same time. After selecting the transactions, choose Match all selected.

Single transactions are easily deleted by selecting the paper bin on the far right.

If, on the other hand, you want to delete several bank transactions at once, you can do so by selecting Delete multiple from the tab Bank transactions this period, or via Actions - Delete multiple from the tab All unreconciled bank transactions. In the next step, you then choose which transactions you want to delete.

If the customer has paid an invoice that you have credited, you need to pay the money back to the customer. You then match the payment against the debit invoice and the refund against the credit note.

If you receive a credit note on an already paid purchase invoice, you match the payment against the debit note and the refund against the credit note.